To: LIFESPAN Employees (aka Ambassadors)
From: Ken D. Fuquay, CEO
Re: more than a Word, It’s an Attitude
Early last year, I traveled to Baltimore for a conference and booked a room in a no-name out-of-the-way hotel. That little hotel exceeded my expectations; especially their employees. I was so enamored with their attentiveness that I asked one of the employees why it was that every employee seemed to love their job so much. She kindly corrected me, “We’re not employees anymore. We are all ambassadors.”
I asked her to explain the difference. “Employees have a job,” she said. “Ambassadors carry out the mission of this company.”
LIFESPAN has always been mission-driven to empower the individuals we serve to reach their fullest potential. Society may consider the individuals we serve to be the least, the last and the lost. But you and I know differently. The individuals we serve are gifts to be treasured and we have accepted the mission to empower them to be the best version of themselves they can possibly be.
That is the mission and message of LIFESPAN. And because you are an integral part of our being able to fulfill that mission, you are not, and have never been “just an employee.” Therefore, LIFESPAN is doing away with the term “employee” and exchanging it with “ambassador.”
You are a LIFESPAN Ambassador.
You are valued and your work is important. To prove it, LIFESPAN is working hard to empower you to be the best version of yourselves by offering one of the strongest, if not the strongest, employee benefits package in our sector.
LIFESPAN is an amazing organization filled with amazing people doing amazing things that transform people’s lives. I hope you’ll embrace the role of LIFESPAN Ambassador of Empowerment with pride. I hope you’ll share the LIFESPAN message with everyone you meet and I hope you’ll engage the mission with renewed commitment.
After all, it’s not a job; it’s a mission. You’re not an employee; you’re an ambassador.
I respect each of you greatly and am honored to come along side you in this mission.
LIFESPAN Chief Ambassador of Empowerment